A Remarkable Turnaround in Care: Southampton Home Rated 'Good'

A Southampton care home has achieved a significant milestone, demonstrating the power of dedication and hard work in the field of social care. Lifeways’ Delrose service, which supports individuals with learning disabilities and autism, has been rated 'Good' by the Care Quality Commission (CQC) following an assessment in November. This new rating marks a major improvement from its previous designation of 'Requires Improvement' and signifies that the home is now compliant with all essential regulations regarding safe care and treatment.

A Testament to Team Effort

Karen Jones, managing director of Lifeways’ residential division, expressed her pride in the dedicated team at Delrose. "To move to a 'Good' rating from 'Requires Improvement' across the board is an exceptional achievement and should not be underestimated," she stated. This achievement not only benefits the staff but also the families of residents who rely on these vital services. The commitment to continue striving for excellence reflects a promising future for the residents at Delrose.

Positive Feedback from Families and Professionals

The CQC's assessment considered several key areas, all of which received 'Good' ratings, including safety, effectiveness, and responsiveness. Inspections revealed commendations for staff who exhibited strong safeguarding knowledge and a commitment to person-centered care. Families of residents provided positive feedback, indicating a noticeable transformation, with one relative highlighting how the new management approach has enhanced their loved one's life.

Health and social care professionals echoed these sentiments, noting significant improvements in the quality of service delivered at Delrose. Their collective observations indicate that building better relationships and maintaining high standards have resulted in enhanced well-being and happiness for the residents, demonstrating how targeted efforts in the care sector can yield remarkable results.