Cygnet Lodge Lewisham: A Beacon of Exceptional Care in Mental Health Services
In a remarkable achievement, Cygnet Lodge Lewisham has been recognized for its outstanding care and team culture, receiving high praise from both inspectors and the individuals who use its services. The Care Quality Commission (CQC) awarded the facility an overall rating of "good," with an impressive "outstanding" rating for its caring practices.
Commitment to Quality Care and Team Culture
During a thorough inspection conducted in late May, Cygnet Lodge’s high-dependency inpatient rehabilitation service, which accommodates 19 beds, garnered accolades for the quality of its care. The CQC inspectors engaged with staff, patients, and carers, reviewing care records and assessing the service's operational aspects.
The subsequent report highlighted the staff's commitment to respect and support, with many expressing pride in their work environment. One staff member noted, "this was ‘the best place I have worked’," reflecting a strong and positive team culture fostered by effective leadership.
Positive Patient Feedback
Patients and their families provided overwhelmingly positive feedback regarding their experiences at Cygnet Lodge. Many reported feeling safe, respected, and listened to—a testament to the compassionate approach of the staff. The availability of meaningful activities such as swimming, healthy eating sessions, and community football not only contributed to the patients' well-being but actively promoted engagement and recovery.
The inspectors observed that the staff’s attitudes and behaviours were consistently respectful and responsive, ensuring that patients received the necessary emotional support and advice when needed. This nurturing environment is vital for individuals on their path to recovery.
Looking Forward: A Commitment to Continuous Improvement
Service manager Will Anderson-White expressed pride in the inspection's outcome, emphasizing the team's dedication to compassionate and high-quality care. He stated, "It reflects the deep commitment of our team to providing compassionate, high-quality care that truly puts the individual at the centre," reaffirming the facility's ongoing commitment to improvement and support for patients.
Cygnet Lodge Lewisham not only excels in delivering care but also serves as a model for fostering independence among patients. By assisting individuals in managing daily tasks such as cooking and shopping, the service empowers them on their journey towards reintegration into the community.
