Incredible Turnaround: Southampton Care Home Achieves 'Good' Rating!
A remarkable transformation has taken place at Lifeways’ Delrose service in Southampton, which now boasts a 'Good' rating from the Care Quality Commission (CQC) following its recent assessment in November. This new rating signifies a significant leap from the previous 'Requires Improvement' designation, demonstrating that the home is complying with crucial regulations regarding safe care and treatment, safeguarding, staffing, and governance.
Dedication and Hard Work Recognized
Karen Jones, managing director of Lifeways’ residential division, expressed her pride in the team at Delrose. She emphasized that this achievement is a result of their relentless effort to enhance the quality of service. “To move to a 'Good' rating from 'Requires Improvement' across the board is an exceptional achievement and should not be underestimated,” Jones stated. This sentiment reflects a commitment not only to immediate results but to sustained excellence in care.
Positive Feedback from Families and Professionals
The positive changes at Delrose have not gone unnoticed by residents' families, who have shared their appreciation for the improvements. One relative highlighted the transformation under the new management, stating, “The new manager has transformed the service and recognised people as people and not numbers.” Such testimonials showcase the human element of care and the overall enhancement in the residents' quality of life.
A Bright Future Ahead
Health and social care professionals have echoed similar sentiments about the progressive changes at Delrose. One professional remarked on the collaborative efforts leading to better service delivery and improved wellbeing for residents. These developments paint a hopeful picture for the future of care services in the region, as Lifeways continues to strive for excellence while nurturing positive relationships with families and professionals alike.
This turnaround is not just a victory for Lifeways and Delrose; it symbolizes a broader commitment to improving care quality in health and social services, setting a standard that others can aspire to follow.
