Meet the Dispatcher Making Waves: A Beacon of Excellence in Emergency Services

In a remarkable achievement that underscores dedication and professionalism in public service, Deschutes County's 911 dispatcher, Melissa Fitzgerald, has been honored with two prestigious awards following her graduation from the Basic Telecommunicator Class on February 13. This commendation not only highlights her individual talents but also reflects the hard work and commitment of the entire 911 team to the community they serve.

A Dual Honor for Exceptional Service

Fitzgerald received the Victor G. Atiyeh Award and the Carol Fagan Award for Academic Excellence, marking her as a standout within her training cohort. The Victor G. Atiyeh Award is especially significant as it is awarded based on peer voting, acknowledging individuals who earn the respect of staff, instructors, and colleagues. Fitzgerald demonstrated exemplary leadership qualities, academic prowess, and a deep commitment to wellness throughout her training.

Setting a New Standard in 911 Dispatching

The Carol Fagan Award, which honors the top academic performance in the graduating class, further emphasizes Fitzgerald's commitment to excellence. Together, these awards not only recognize her achievements but also set a higher standard for future telecommunicators aiming to serve in emergency services. County officials have noted that such achievements reinforce the team's commitment to providing professional care and effective services to their community.

The recognition Fitzgerald received serves as a reminder of the critical role dispatchers play in ensuring public safety, and her honors illustrate the importance of training and community support in building a robust emergency response framework. Her contributions are a testament to the dedication found within the Deschutes County 911 team, showcasing their unwavering commitment to serve with compassion and efficiency.