Newcastle's Tyne Grange Home Achieves Exceptional Care Quality Rating

In a commendable achievement, Tyne Grange, a care home in Newcastle, has been rated "outstanding" by the Care Quality Commission (CQC) following an inspection in February 2026. This recognition underlines the quality of care provided to residents, particularly those with complex mental and physical health needs.

Exceptional Care Recognized

The CQC praised Tyne Grange for its "exceptional" care, elevating its responsiveness rating from "good" to "outstanding." Katherine Swainston, the home manager, expressed her delight at this accomplishment, highlighting the team's commitment to providing compassionate support to each resident. She stated, "Our team puts so much care and compassion into supporting the people who live here, so it means a lot to see that recognized by CQC."

Feedback from Residents

Residents' feedback has been overwhelmingly positive, with many expressing feelings of safety and being valued. A resident noted, "I feel comfortable talking to staff because they know me well and I feel safe." Another stated, "The best thing about living here is the amount of stuff you can do, there isn’t anything I would change," indicating a high level of satisfaction with the activities and support provided.

Commitment to Individual Needs

Karen, the home’s Service User Ambassador, emphasized the importance of resident involvement in shaping the care environment. She shared, "I enjoy being an ambassador because I feel like I make a difference." This active participation is seen as a crucial element in fostering a supportive community, tailored to residents' individual needs and aspirations.

Samantha Sim, regional director at Exemplar Health Care, stated, "This is a fantastic achievement for everyone at Tyne Grange." The recognition for outstanding responsiveness reflects the commitment of the staff to ensure that care is individualized and promotes empowerment for residents. Such dedication not only enhances the quality of life for individuals at Tyne Grange but also sets a standard for care facilities in the region.