Outstanding Care at Newcastle's Tyne Grange Shines Bright

A care home in Newcastle, known as Tyne Grange, has been awarded an outstanding rating by the Care Quality Commission (CQC), showcasing the exceptional level of care it provides to its residents. Located in Grainger Park Road and operated by Exemplar Health Care, Tyne Grange supports up to 21 adults with complex mental and physical health needs.

A Mark of Excellence

Following a meticulous inspection in February 2026, the CQC praised the home's services, particularly upgrading its responsiveness rating from "good" to "outstanding." Home manager Katherine Swainston expressed her elation regarding the achievement, stating, "We’re absolutely delighted to have retained our ‘outstanding’ rating and to have improved our responsive rating to ‘outstanding’ as well." This recognition highlights the dedication of the staff who prioritize the well-being and happiness of the residents.

Voices from the Residents

The feedback from the residents underscores the positive environment fostered by the staff. Many expressed feeling safe, valued, and listened to in their home. One resident noted, "I feel comfortable talking to staff because they know me well and I feel safe." Another highlighted the engaging activities available, stating, "The best thing about living here is the amount of stuff you can do, there isn’t anything I would change."

Empowerment Through Involvement

Karen, the home’s Service User Ambassador, adds another layer of positive impact by actively participating in decisions that affect the home. She remarked, "I enjoy being an ambassador because I feel like I make a difference." This sense of empowerment aligns with the home's ethos of ensuring each resident is supported in living their chosen life.

A Commitment to Individual Needs

Samantha Sim, regional director at Exemplar Health Care, emphasized the importance of tailored support, noting how the ‘outstanding’ rating reflects their commitment to personalized care. She remarked, "We always want people to feel empowered to live the life they choose, and this report shows the difference that approach is making."

Tyne Grange's dedication to high-quality care and responsiveness serves as a heartening example within the community, reminding us of the profound impact compassionate health care can have on individuals' lives. For further information about Tyne Grange, visit their official website.