Outstanding Care Home Brings Joy and Safety to Residents

Tyne Grange care home in Newcastle has achieved a remarkable feat, retaining its 'Outstanding' rating from the Care Quality Commission (CQC) following its recent inspection in February 2026. This recognition highlights the exceptional standards of care and support provided to the residents, setting a benchmark for care homes across the region.

A Community of Caring and Compassion

The inspection report described the experience of residents at Tyne Grange as "exceptional." Residents expressed feelings of safety, value, and being heard. One resident emphasized, "I feel comfortable talking to staff because they know me well and I feel safe." Such testimonials reflect the home's commitment to personalized and compassionate care.

Empowering Residents

At Tyne Grange, residents are actively involved in shaping their living environment. Feedback from residents has led to significant improvements in catering services, activity offerings, and communication. Karen, the Service User Ambassador, shared her experiences, stating, "I enjoy being an ambassador because I feel like I make a difference." Her role illustrates how the home values resident input, further enhancing the community atmosphere.

Acknowledgment of Excellence

The Home Manager, Katherine Swainston, expressed pride in retaining the ‘Outstanding’ rating and praised her team's dedication, stating, "What makes me most proud is the feedback from the people who live at Tyne Grange." This sentiment reflects the core mission of Tyne Grange—to prioritize the wellbeing and happiness of its residents.

As stated by Samantha Sim, Regional Director at Exemplar Health Care, the acknowledgement of an ‘Outstanding’ rating for responsiveness emphasizes the individualized support that is central to the home’s philosophy. "We always want people to feel empowered to live the life they choose," she said, underscoring the home’s commitment to enabling residents to achieve their goals and aspirations.

Tyne Grange stands as a beacon of hope and quality in care, illustrating the life-changing impact such environments can have on individuals living with complex health needs. The dedication of its staff and the happiness of its residents together create a nurturing and uplifting community.