Remarkable Transformation: South East Coast Ambulance Service Achieves Higher CQC Ratings
In a notable turn of events, the South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has received commendations from the Care Quality Commission (CQC) for its significant improvements in service quality. Following rigorous inspections conducted in September and November 2025, the trust has elevated its emergency operations centre and urgent care services from a 'Requires Improvement' status to a commendable 'Good' rating.
Positive Developments in Patient Care
The CQC praised SECAmb for its advancements, highlighting key strengths such as improved staffing, enhanced safeguarding measures, and the cultivation of a positive learning culture. Amanda Williams, the CQC Deputy Director, acknowledged these developments, stating, “It was positive to see the trust putting people at the heart of their care and treatment.” The inspectors noted instances of compassion in care, particularly an ambulance crew who successfully managed a patient with dementia, ensuring their comfort during a stressful situation.
Impact of Changes on Operational Efficiency
Moreover, the trust has implemented significant changes to its operations. Early data reveals that adjustments made to prioritize calls for individuals with mental health needs have led to improved patient outcomes. This demonstrates SECAmb's commitment to continual enhancement and responsiveness to community needs.
Challenges Ahead and the Road to Improvement
Despite these advancements, the trust acknowledges the need for further development. There is an ongoing challenge regarding staff wellbeing and the connection between senior leaders and frontline teams. Ensuring that staff feel included in decision-making processes is vital for maintaining high standards of care. SECAmb's Interim Chief Executive, Jen Allan, emphasized the organization’s ambition to build upon their achievements, stating, “We are determined to build on our progress so that our teams are given everything they need to consistently provide the high-quality of service our patients deserve.”
SECAmb's journey reflects the challenges and triumphs faced in the healthcare sector, embodying the resilience and dedication of its staff. As improvements continue to take shape, SECAmb's focus on patient-centered care reinforces its mission to provide quality service to its communities, ensuring that patients receive the appropriate care they need, at the right time.
