Remarkable Transformation: Southampton Care Home Achieves 'Good' Rating

A care home in Southampton has achieved a remarkable turnaround in its service quality as it receives a 'Good' rating from the Care Quality Commission (CQC) following a recent assessment. Lifeways’ Delrose service, which supports individuals with learning disabilities and autism, showcased significant improvements, marking a shift from its previous 'Requires Improvement' grade.

A Testament to Hard Work and Dedication

The latest rating signifies that Delrose is no longer in breach of essential care regulations, encompassing safe care and treatment, safeguarding, staffing, and governance. Karen Jones, the managing director of Lifeways’ residential division, expressed immense pride in her team's efforts, stating, "To move to a 'Good' rating from 'Requires Improvement' across the board is an exceptional achievement and should not be underestimated." This success is not just a milestone for the team but also for the families of the residents they support.

Positive Feedback from Families and Professionals

The CQC inspectors commended the staff for their safeguarding knowledge and commitment to person-centered care, highlighting the holistic approach to risk management within the home. Family members of residents have also noted the positive changes, with one relative stating, "The new manager has transformed the service and recognized people as people, not numbers." Such endorsements reflect a truly transformative period for the Delrose service.

Continuing the Momentum

Health professionals involved have also acknowledged the positive shifts within the care home. A collaborating professional remarked, "It has been a very positive experience to work with Delrose," emphasizing the team’s ability to rebuild trust and improve the quality of life for the residents. As Delrose moves forward, there is a shared commitment to not rest on their laurels, with ongoing efforts to maintain high standards and continue enhancing care.