Revolutionizing Access: Banks Set to Launch Smart ID Services by 2026

In an exciting development for South Africa, prominent banks are on track to enhance access to essential government services by introducing smart ID services at various branches by March 2026. This initiative, part of a digital partnership launched by the Department of Home Affairs, aims to simplify identity services for citizens across the nation.

Expanding Access to Smart ID Services

Since the launch of the new digital partnership model in August 2025, nine banks have signed on, including six brick-and-mortar and three digital entities. This innovative approach connects banks directly to Home Affairs’ back-end systems, enabling them to provide smart ID services more efficiently. As such, banks will no longer need to rely on Home Affairs staff or equipment, which represents a significant shift in the delivery of these services.

Commitments from Major Banks

Leading banks like Absa, FNB, and Capitec have all expressed their commitment to meet the rollout timeline. Tshiwela Mhlantla from Absa emphasized the importance of this service in supporting clients and contributing positively to society. Concurrently, FNB is making strides in its preparations, targeting 15 branches, especially those in underserved markets, to be equipped with these new services by the projected date.

A Transformative Partnership

Capitec is particularly optimistic, stating that this partnership marks a significant milestone in their mission to empower South Africans by turning branches into essential service hubs. With plans to develop 100 branches by mid-2026 and 300 by the end of that year, they aim to bridge the gap for those who struggle to access government services.

A Bright Future for Public Service Delivery

Home Affairs Minister Leon Schreiber remarked on the move towards a more digital-first era, which is poised to alleviate the long-standing queues at Home Affairs offices. The Department is dedicated to expanding its reach, aiming for its services to be offered at 1,000 bank branches by 2029, thus ensuring that important identity services are accessible to all South Africans, regardless of their location.

This strategic partnership between the government and banking institutions promises to enhance service delivery and provide new opportunities for individuals, reinforcing the notion that modern technology can bridge gaps in public services.