Revolutionizing Electric Vehicle Rentals: Positive Trends for a Sustainable Future

In a notable shift towards sustainability, Europcar has reported significant improvements in customer satisfaction among its electric vehicle (EV) rental clientele throughout 2025. The company’s average monthly Net Promoter Score (NPS) for EV rentals surged by eight points, indicating a growing appreciation for electric driving experiences.

Breaking Barriers in Electric Mobility

Europcar's innovative approach to enhancing customer experiences is highlighted by the introduction of EV Assist, a tool specifically designed to aid first-time EV renters. Evelyn Tourish, the customer experience manager at Europcar Mobility Group UK, remarks on the company's commitment: “We have committed significant investment to training our customer-facing teams to provide a comprehensive hand-over for our EVs.” This dedication to customer service aims to alleviate common anxieties associated with electric driving.

Improving Experiences Through Support

According to Tourish, once individuals try electric driving, many perceived barriers diminish, leading to a more enjoyable experience than initially expected. The favorable NPS results reflect this sentiment and suggest a positive trend toward embracing electric vehicles.

Looking Forward to Sustainable Mobility

Europcar's dedicated vehicle handover process and comprehensive customer support tools play a pivotal role in simplifying electric vehicle rentals. This approach not only dispels anxiety but also supports the wider mission of promoting EV adoption among businesses and individuals. With net-zero targets on the horizon, the encouraging NPS data represents a beacon of hope for the future of sustainable mobility.