Significant Improvements: South East Coast Ambulance Service Upgraded to 'Good' by CQC

The South East Coast Ambulance Service (Secamb) has achieved a commendable upgrade to a 'good' rating following a recent inspection by the Care Quality Commission (CQC). This upgrade reflects considerable enhancements made across their urgent and emergency care service as well as the emergency operations centre, showcasing a dedicated effort to improve healthcare delivery.

Acknowledgment of Progress

In the recent inspections conducted in September and November of last year, Secamb was initially rated as 'requires improvement'. However, the trust has since made “significant improvements” as highlighted by the CQC. While there remains one regulation breach regarding overall management, the other assessed components of the service have shown notable enhancements.

Positive Cultural Shift and Staff Morale

The report emphasizes an improving work culture within the Secamb organization, with staff expressing increased satisfaction and leadership qualities. The CQC's findings indicate that local leadership has been both capable and compassionate, creating an environment where staff feel empowered and supported in their roles. The 2024 staff survey revealed a growth in recommendation rates for the organization as a workplace, rising from 31% in 2022 to 50%.

Patient-Centered Care

Towards patient care, the inspection found that individuals were treated with “kindness, empathy, and compassion.” The service's commitment to prioritizing patient needs reflects a strong alignment with person-centered healthcare practices, ensuring that patients are involved in their own care decisions. The improvements made are evidently making a significant difference in the lives of patients and their families, as Secamb aims to build a responsive service centered on high-quality care.

Future Goals and Commitment

Secamb's interim chief executive, Jen Allan, expressed pride in the recognition from the CQC while acknowledging the work that still lies ahead. The leadership is committed to continuing this upward trajectory, ensuring that staff have the resources and support needed to provide the quality of service that patients deserve. As the trust implements further changes and refinements, they are ensuring that their focus remains on delivering excellent care and fostering an environment that supports both staff and patients alike.

As the South East Coast Ambulance Service moves forward, the commitment to improving organizational culture, staff wellbeing, and patient care marks a significant milestone in their journey towards excellence in emergency healthcare.