Teesside Hospital Workers Achieve Significant Pay Deal: A Testament to Unity

In a remarkable development for healthcare workers in the Teesside area, staff at the South Tees Hospitals NHS Foundation Trust have successfully negotiated a substantial pay deal. This agreement, which includes moving 20 call handlers up a pay grade and offering four years of back pay, marks a significant step forward in recognizing the vital contributions of these essential workers.

Persistence Pays Off

The negotiations stemmed from wage concerns first raised in 2022, when call handlers, who manage referrals from social care and mental health agencies, noted discrepancies in their compensation. Initially met with resistance from their employer, these workers, backed by UNISON, engaged in sustained campaigning that eventually led to fruitful discussions in September 2025.

A Victory for Fair Recognition

Clare Williams, the UNISON Northern regional secretary, praised the workers for their unwavering commitment to achieving a fair outcome. She stated, "These staff work tirelessly to keep services running for patients across Teesside. By standing united and refusing to back down, they’ve secured proper recognition for the skilled job they do." This achievement not only provides financial relief but also affirms the respect and appreciation these workers rightfully deserve for their essential roles in the NHS.

Partnership for Progress

A spokesperson for University Hospitals Tees acknowledged the collaborative efforts involved in reaching this agreement, highlighting the positive resolution that emerged from the partnership between the trust and UNISON representatives. This development underscores the importance of dialogue and cooperation in addressing the needs and concerns of healthcare professionals.