Transforming Care: A Home’s Inspiring Journey to 'Good' Rating

The Gables, a residential care home in Netley, has recently received praise from the Care Quality Commission (CQC) for its remarkable improvements, achieving a much-coveted "Good" rating. This transformation follows an initial visit where serious concerns were raised regarding safety and staff management, showcasing a commendable turnaround in their operations and care quality.

A Commitment to Excellence

Inspectors conducted their visit in April 2026 and noted substantial strides made by The Gables in addressing prior issues. No longer found in breach of vital regulations concerning premises safety and staff recruitment, the home has successfully created a secure and nurturing environment for its residents, particularly those living with dementia.

Positive Feedback from Residents

During the inspection, feedback from residents was overwhelmingly positive. One resident expressed their love for living at The Gables, highlighting the quality of care provided. Another remarked on the attentive nature of the staff, stating, “I feel looked after here.” Such testimonials are a testament to the effective communication and care strategies that have been embraced by the home.

Team Effort Leads to Success

Central to this achievement is the cohesive teamwork among the staff, who have worked diligently to implement the necessary improvements. The recent appointment of a permanent manager, along with a dedicated deputy, has further bolstered the stability and quality of service at The Gables. While some audits and governance records still require refining, the proactive stance taken by the staff demonstrates their unwavering commitment to excellence in care.

Looking Ahead

A spokesperson for The Gables expressed pride in the new "Good" rating and emphasized the importance of community engagement for future growth. The focus now lies on strengthening connections within the local community, pointing towards a hopeful and promising pathway ahead for both the staff and residents.

The Gables’ journey from scrutiny to recognition serves as a powerful example of how dedication and teamwork can lead to uplifting changes in care environments. With continuous efforts to enhance governance and record-keeping, the home is not just meeting standards but setting a benchmark for quality care.