Transforming Lives: Durlston House Achieves 'Good' CQC Rating

In a remarkable turnaround, Durlston House in Trowbridge has received a commendable 'good' rating from the Care Quality Commission (CQC) during its latest inspection, reflecting the high-quality care provided to adults with learning disabilities, autism, and behavioral challenges. This upgrade, from a previous rating of 'requires improvement,' highlights the dedication and hard work of the entire team at Durlston House.

A Testament to Commitment

Abbie Castelli, the registered manager, expressed her pride in the achievement, emphasizing the commitment to safe, caring, and person-centered support. "We are absolutely delighted to have achieved a Good CQC rating," she stated. This sentiment resonates throughout the facility, where staff have strived to create a supportive and positive environment for residents, a fact that has been recognized by families and the CQC alike.

Focus on Individual Needs

The CQC report praised the home's focus on person-centered care and effective leadership. The emphasis on promoting independence and providing meaningful daily activities for residents sets Durlston House apart. Families shared positive experiences, noting that staff actively listen and respond to their concerns, boosting their confidence in the care provided.

Engaging Activities for Residents

Feedback from relatives highlighted the enriching activities available to residents. One family member shared their relative's enjoyment of outings, stating, "They go for walks, go to the cinema, and enjoy arts and crafts activities." This active engagement in both community and at-home activities underlines the home's commitment to enhancing the quality of life for its residents.

Community and Collaboration

Zak Houlahan, chief executive of Achieve Together, recognized the significant achievement represented by the improved rating. He credited the success to the dedication and hard work of the staff and the broader community supporting Durlston House. "Moving from Requires Improvement to Good is a significant achievement and reflects a sustained focus on improvement," he noted.

This achievement serves as an inspiring example of what can be accomplished through dedication, effective leadership, and a strong support network, making a positive impact in the lives of individuals who rely on such services.