Tyne Grange Care Home Achieves Outstanding Recognition for Exceptional Care
Tyne Grange, a Newcastle care home, has proudly retained its 'Outstanding' rating from the Care Quality Commission (CQC), a testament to the exceptional care it provides. Following an inspection in February 2026, not only did the home maintain its top rating, but it also received an upgrade in its responsiveness rating from 'Good' to 'Outstanding'. This remarkable achievement reflects the dedication and compassion of the staff who ensure that the residents’ needs and preferences are prioritized.
Incredible Resident Feedback
The CQC report highlighted the residents' experiences at Tyne Grange as "exceptional." Many residents expressed feelings of safety and being valued within their community. One resident especially noted, "I feel comfortable talking to staff because they know me well and I feel safe." Others shared insights on the engaging activities available, stating, "The best thing about living here is the amount of stuff you can do; there isn’t anything I would change." This direct feedback illustrates the positive environment fostered within the care home.
Empowerment Through Active Participation
Residents at Tyne Grange play an active role in shaping the home’s services, contributing to improvements in catering, activities, and communication systems. Karen, the Service User Ambassador, highlighted her involvement in important decision-making processes, reflecting a culture of empowerment and community engagement. She stated, "I enjoy being an ambassador because I feel like I make a difference." Karen’s story, which includes a journey to find a place she truly feels at home, underscores the supportive atmosphere that Tyne Grange strives to cultivate.
A Commitment to Exceptional Care
Katherine Swainston, Home Manager at Tyne Grange, expressed her delight at the 'Outstanding' recognition, emphasizing the staff's dedication to providing compassionate support to residents. "What makes me most proud is the feedback from the people who live at Tyne Grange. Hearing that they feel safe, listened to, and happy in their home is what really matters," she noted. This sentiment is echoed by Samantha Sim, Regional Director at Exemplar Health Care, who praised the home's commitment to tailoring support to meet each resident’s unique goals and aspirations.
In sum, Tyne Grange exemplifies what a care home should be: a safe, engaging, and actively responsive environment where residents’ voices are heard, and their well-being is prioritized. The commendation from CQC serves as a rightful validation of their hard work and dedication.
