West Cornwall Hospital's Surgery Services Achieve Remarkable Improvement
In a significant turnaround, West Cornwall Hospital's surgery services have been upgraded from 'Requires Improvement' to 'Good,' following the latest assessment by the Care Quality Commission (CQC). This outstanding achievement marks a notable enhancement in the quality of care provided to patients at the hospital.
A Fantastic Result Across All Areas
During an inspection carried out in March 2026, the hospital secured good ratings in all five key areas: safe, effective, caring, responsive, and well-led. The CQC inspectors commended the team for their dedication, highlighting the kindness and professionalism that staff exhibited while delivering high-quality care.
Voices of Leadership
Kim O'Keeffe, the acting chief executive officer, expressed joy at the recognition from the CQC, stating, “We’re delighted the CQC has recognised the improvements made within our surgery services.” She emphasized the importance of the systems and processes in place that ensure safe, high-quality care, reflecting the integrity and compassion of their dedicated team.
Commitment to Compassionate Care
Bernadette George, the acting chief nursing officer, echoed these sentiments, noting the impact of compassionate, person-centred care on patients and their families. The feedback from patients, who described staff as kind, professional, and attentive, underscores the hospital's commitment to involving them in decisions about their care.
A Positive Culture of Safety and Learning
The CQC's report also highlighted robust infection prevention and control measures, effective medicines management, and strong governance arrangements. The inspectors noted a positive culture within the surgical team, which prioritizes safety and continuous learning.
While the report was predominantly positive, the trust recognizes that there is always room for improvement. The overall rating for West Cornwall Hospital remains 'Good' after this comprehensive inspection, a testament to the dedication of its staff and their unwavering commitment to delivering exemplary healthcare.
